[Mars Hydro] Privacy Policy
Our Privacy Policy was updated on November 28, 2021.
Please take some time to familiarize yourself with our Privacy Policy and please contact us if you have any questions.
Introduction
LG-LED SOLUTIONS LIMITED.(hereinafter referred to as "LG-LED" or "we") takes your privacy very seriously. Provide you with a platform for the control and management of smart devices.
We take your privacy very seriously. This Privacy Policy is the privacy statement and commitment made by LG-LED Co and is an important part of the "Mars Hydro Privacy Policy". In the event of any inconsistency between LG-LED's special agreement and the "Mars Hydro Privacy Policy", this Privacy Policy shall prevail; if there is no agreement in this Privacy Policy, the "Mars Hydro Privacy Policy" shall prevail. In particular, regarding the agreement on "minors' information protection, security measures, and cross-border transmission", it is recommended that you read the "Mars Hydro Privacy Policy" in detail.
This Privacy Policy has been developed with your needs in mind, and it is important that you fully understand our personal information collection and use practices, while ensuring that you ultimately have control over the personal information you provide to us. This Privacy Policy sets out how we collect, use, disclose, process and store the information you provide to us when you use our [Mars Hydro] App. "Personal information" in this Privacy Policy refers to data that can identify a specific individual through the information itself or through association with other information. We will use this information strictly in accordance with this Privacy Policy.
In the end, we want to bring the best experience to our users. If you have any questions about the personal information processing practices described in this Privacy Policy, please contact us by visiting (contact details to be improved) so that we can address your specific needs. We are happy to receive your feedback.
1. What information we collect and how we use it
(1) Circumstances where you must authorize us to collect and use your personal information
The methods of collection are mainly your email address and third-party account information such as Facebook, Google, Apple, etc. that you used during the registration and login process. For third-party account information, we only use it for login and registration, and only save the account ID as a login identification, and will not perform other associated operations. These also depend on the privacy policies or settings of the aforementioned accounts.
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable relevant laws, regulations and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your questions. These features include:
(1) Smart device connection
To provide [Mars Hydro] App services so that you can securely connect and manage smart devices, we may collect your login account information, mobile phone-related information, IP address, smart device-related information, and [Mars Hydro] App account and smart device associated information. This information will be used to provide you with the functions of smart device quick connection, connection, discovery of nearby devices and device management. The above information is detailed as follows:
Login account information: [Mars Hydro] App account, nickname, avatar information.
Mobile phone related information: hardware device identification (imsi, imei, meid, device hardware serial number, SIM card identification, OAID, Mac address, Android
ID), mobile phone model, system version information, system language, country or region where the mobile phone is set, version number of the app store, mobile phone screen size and resolution, CPU and display device related information.
Information collected during connection of smart devices: Based on the type of smart device you need to link to, we may collect,
Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID.
After establishing a local connection via Bluetooth, smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device Bluetooth Mac address.
Smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.
Smart devices connected by Zig-bee: device Mac address, device ID.
(2) Recommended smart products
In order to make you better enjoy the convenient life brought by smart devices, we may use your bound smart device information to recommend other smart devices that can be intelligently linked with your bound devices. (For example: when you have bound a desk lamp, we will recommend devices such as gateways and sensors that can be intelligently linked with the desk lamp).
(3) Quick control function
In order to provide you with a fast and convenient smart device control experience, if supported by the device category, before you click to enter the device extension program, you can quickly realize the functions of smart device control and smart device status query through the [Mars Hydro] App. We collect the following information:
Device networking status: for you to check the device connection status, and display different operation interfaces according to the networking status;
Device status information: to enable you to view the device status and implement device control;
(4)About third-party Data(Google,Facebook...)
1. Description of data collection methods: We only collect user data when users log in with Google, Facebook accounts, and register for users to log in to the APP.
2. Collect those data: We only collect Google and Facebook account IDs to record the user's login status, and will not collect other data.
3. Use of data: We only use data for login and registration of the App.
(2) You can choose whether to authorize us to collect and use your personal information
In order for you to better enjoy the control and management of smart devices provided by LG-LED, our following additional functions may collect and use your personal information. If you do not provide this personal information, you can still use LG-LED's basic services, but you may not be able to use these additional functions that can bring you convenience. These additional features include:
(1) Application and firmware upgrade
In order for you to continue to enjoy the latest LG-LED services, we may use your [Mars Hydro] App version information and mobile phone model to provide you with [Mars Hydro] App upgrade services. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of smart devices to ensure that you can use the latest version of the service (including firmware version).
(2) Provide content support (such as articles)
To help you make better use of your smart devices, we've provided you with a selection of articles that introduce you to smart device-related content. We do not collect any information from you while reading these.
(3) User feedback
We may collect your feedback, phone numbers or email addresses, added pictures or videos, and submitted problem logs. These information will be used for us to better understand your problems and contact you.
(3) [Mars Hydro] App permission call instructions
Additionally, the following device permissions may be triggered when you use [Mars Hydro] App. In order to enable you to better manage your information, we will inform you of the purpose of using the permission when applying for permission to use the product, and the possible impact on your use of the service if you do not enable this permission, please check carefully. Before you use specific functions, you can choose whether to authorize the following permissions. At the same time, you can change the authorization status at any time through the device's permission setting page or the "My-Settings-System Permission Management" page in the [Mars Hydro] App.
The following are the details of related functions and calling permissions for your reference:
1. Read and write external storage space (Android version): used to read and write photos and files on the device in functions such as scanning and user feedback.
2. Location permission (Android, iOS version): Used to determine the region, manage the home location, automate smart devices, discover nearby smart devices, and discover nearby WLAN lists.
3. Get the mobile phone account list (on MIUI system): used to get the mobile phone account list for quick login.
4. Camera permission (Android, iOS version): used to scan the QR code for device installation, account login and other functions.
5. Microphone permissions (Android and iOS versions): When users bind cameras, video doorbells, Xiaoai speakers and other devices in [Mars Hydro] App, they are used for video intercom, voice command pickup and other functions.
6. Read phone permission (Android): used to generate the device identifier of the phone locally on the client side.
7. Enable WLAN permission (Android, iOS version): When used for quick connection to the device, connect to the WIFI sent by the device for device communication.
8. Turn on Bluetooth permission (Android, iOS version): When used for quick connection devices, connect the Bluetooth signal sent by the device for device communication; for smart devices connected via Bluetooth, Bluetooth permission is also required for communication.
9. Permission of floating window (Android version): When the user binds the camera in [Mars Hydro] App, it is used to display the real-time image of the camera in the floating window.
(4) You are fully aware that in the following situations, we do not need your consent to collect and use personal information:
1. Related to the personal information controller's performance of the obligations stipulated by laws and regulations;
2. Those directly related to national security and national defense security;
3. Those directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and execution of judgments;
5. In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the individual;
6. The personal information involved is disclosed to the public by the subject of the personal information;
7. Necessary to sign and perform a contract according to the personal information subject's request;
8. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
9. Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in the products or services;
10. The personal information controller is a news unit, and it is necessary for it to carry out legitimate news reports;
11. When the personal information controller is an academic research institution, it is necessary to carry out statistical or academic research in the public interest, and when it provides the results of academic research or description, the personal information contained in the results is de-identified.
(5) Circumstances in which we obtain your personal information from third parties
We may obtain your personal information from third parties where permitted by law. For example, in the smart scene (device intelligent linkage) function, under the premise of your authorization, we may obtain the device status of the smart device from the smart device to determine whether to trigger the smart scene (for example, when you set the sensor The light turns on when it senses someone passing by). You can add or delete smart linkage rules set by editing on the "Smart" page, and you can also manage whether to enable or delete smart linkage on the "Scene" page.
(6) Non-personal information
We may also collect other information that cannot identify a specific individual (that is, information that does not belong to personal information), such as statistical data generated when you use a specific service, such as user operation behavior (including clicks, page jumps, browsing time) . The purpose of collecting this information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services.
We aggregate this information to help us provide our customers with more useful information about which parts of our website, products and services are of most interest to our customers. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we use non-personal information in combination with personal information, such information will be considered personal information for the duration of the combination.
2. How we use cookies and similar technologies
LG-LED and third-party service providers use
Technologies such as cookies, tags and scripts, which are used to analyze trends, administer the website, track users' website activity and gather statistical information about the overall user population. We may receive individual or aggregated analytical reports collected through the above technologies. These technologies help us better understand your behavior, allow us to understand which parts of our website users browse, and measure and improve the effectiveness of advertising and web searches. We will use cookies
and other technologies collected are considered non-personal information. However, if local law treats Internet Protocol (IP) addresses or similar identifiers as personal information, we also treat those identifiers as personal information.
Log files: Like most websites, we collect certain information and store it in log files. Such information may include Internet Protocol (IP)
Address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not correlate automatically collected log data with other information we collect.
Advertising: We work with third-party service providers to display advertising on our website or to manage our advertising on other websites. Our third-party service providers may use services such as
Technologies such as cookies to collect information about your activity on their website or other websites to serve you advertisements based on your browsing activities and interests. We will obtain your prior express consent before providing advertising services to you.
Mobile Analytics: In certain mobile applications, we use mobile analytics software to better understand how our mobile software functions in your phone. This software may log information such as how often you use the app, events that occur within the app, cumulative usage, performance data, and where app crashes occur. We do not link the information stored within the analytics software to any personal information you submit in the mobile application.
Local Storage - HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Depending on your web browsing behavior, third parties with whom we partner to provide certain features or serve advertisements on our website may also use HTML5 or
Flash cookies to collect and store relevant information. Various browsers provide their own management tools to delete HTML5 local storage objects.
3. Retention Policy
We retain personal information for as long as is necessary for the purposes for which the information was collected as described in this Privacy Policy, or as required by applicable laws. After completing the purpose of collection, or after we confirm your application for deletion or cancellation, or after we terminate the operation of the corresponding product or service, we will stop retaining it and delete or anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will continue to retain the relevant data in accordance with applicable law, even if further data processing is not related to the original purpose of collection.
4. Your rights
(1) Control settings
We acknowledge that everyone's privacy concerns vary. Therefore, we have provided some examples of the various ways that LG-LED provides you with options to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings:
In the [Mars Hydro] app, click "My-Settings-System Permission Management" to change the permission authorization;
Click "My-Settings-Personal Information" in the [Mars Hydro] app to modify your personal information, including nickname, avatar, etc.;
Turn on or off the intelligent linkage of the device;
Log in or out of your [Mars Hydro] app account.
(2) Your rights to your personal information
In accordance with the laws and regulations of your applicable country or region, you have the right to request access, correction, and deletion of any personal information we hold about you.
Most laws require that personal information subjects make requests to comply with specific requirements, and this Privacy Policy requires your request to meet the following circumstances:
Through our dedicated request channels, and for the protection of your information, your request should be in writing (unless local law expressly recognizes an oral request);
Provide sufficient information to allow us to verify your identity to ensure that the requester is the subject of the requested information or a legally authorized person;
Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time required by applicable data protection laws. in particular:
Based on your requirements and applicable laws, we can provide a free record of your personal information that we have collected and processed. If you make other requests for related information, we may based on relevant applicable laws and in combination with actual Charge you a reasonable fee for administrative costs。
If you believe that any information we hold about you is incorrect or incomplete, you may request that personal information be corrected or perfected for the purpose of use.
Depending on your applicable laws and regulations, you may have the right to request that we delete your personal data. We will evaluate your deletion request, and if the corresponding regulations are met, we will take corresponding steps including technical means to deal with it. When you or we assist you to delete relevant information, we may not be able to delete the corresponding information from the backup system immediately because of applicable laws and security technology, we will store your personal information securely and isolate it from any further processing, Until the backup can be cleared or anonymous.
We have the right to refuse to process insubstantial/entangled repetitive requests, requests that compromise the privacy rights of others, extremely unrealistic requests, requests for disproportionate technical work, and requests that do not need to be given under local law, information that has been made public, confidential information given under the conditions. We may also refuse requests to delete data or access data in certain aspects that we believe may prevent us from using the data lawfully for the aforementioned anti-fraud and security purposes.
(3) Withdrawal of consent
You may withdraw your consent, including the collection, use and/or disclosure of your personal information in our possession or control, by submitting a request.You can do so by contacting us. We will process your request within five days of your request and, in accordance with your request, will not collect, use and/or disclose your personal information thereafter.
Please be aware that there are certain legal consequences to your withdrawal of consent. Depending on the scope of information you authorize us to process, this may result in you not being able to enjoy LG-LED's products or services. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.
(4) Cancellation of services or accounts
If you want to cancel a specific product or service, you can contact us to cancel the service by visiting (to be improved). If you wish to cancel your LG-LED account, you will be unable to use all LG-LED products and services due to the cancellation of your LG-LED account. Please proceed with caution. In order to protect the legitimate rights and interests of you or others, we will determine whether to support your cancellation request based on your use of LG-LED's products and services.
5. How your personal information is transferred globally
LG-LED processes and backs up personal information through globally operating and controlling facilities. Currently, LG-LED has data centers in the United States. Your information may be transferred to these data centers in accordance with applicable laws for the purposes described in this Privacy Policy.
We may also transfer your personal information to third-party service providers and business partners, and therefore, your information may also be transferred to other countries.
The jurisdictions in which these global facilities are located may not protect personal information to the same standards as your jurisdiction and may present different risks under different data protection laws. However, this does not change our commitment to complying with this Privacy Policy and protecting your personal information.
If we need to transfer personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will comply with applicable laws. We ensure that all such transfers meet the requirements of locally applicable data protection laws by implementing uniform security safeguards. You will have the right to contact us by visiting (to be improved) to learn about our existing security mechanisms.
6. Contact us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at the address below or by visiting (to be improved) and mentioning the "Privacy Policy". We have a professional team to solve your problems in response to your request for rights related to personal information, inquiries, etc. If your question itself involves a more substantial matter, we may ask you for more information. If you are not satisfied with the responses you have received, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint avenues that may be applicable based on your actual situation.
contact address: 15902-A HALLIBURTON ROAD NO 166, HACIENDA HEIGHTS,CA 91745
contact number: +1 626 493 5687
To be improved
If there is any inconsistency between the handling of personal sensitive information and this Privacy Policy, or if there is any dissatisfaction, the designated complaint handler must be notified.